Terms & Conditions
Anything shown on this site can be ordered and payed for online using the secure PayPal basket and payment system. Packing and postage charges will be added during the checkout process. You can pay with your credit card via Pay Pal and don’t need to have an account for that. www.somethinggood.it is a website administrated by Giorgio Biscaro, Enrica Cavarzan, Marco Zavagno, Matteo Zorzenoni. Within these terms of business it shall be know as Something Good. By using the Something Good website, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend any offers without notice.
Privacy & Payments
Something Good does not receive and does not collect credit card information. All payments are made through the Pay Pal service using their security encryption system for all information. We collect some personal information which is necessary to complete your order, and by providing this information you agree that you do not object to us contacting you while processing your order by telephone, email, or in writing and you confirm that you do not consider any of these reason to be in breach of your rights. Your personal information will only be used for Something Good activities and never disclosed to an outside company.
Orders & Stock
Our products can be delivered anywhere in the world. Packaging and postage charges are not included in the unit price of each item will be added during the checkout process. Delivery charges are non refundable in all circumstances. All orders (unless specified otherwise) are dispatched once a week using italian postal service. Delivery varies based on your location. In some cases it may take up to three or four weeks for your goods to arrive. All goods will be sent to the address you provide Pay Pal with. We will always reply should we need to cancel your order and we reserve the right to cancel any order placed with us at anytime. Where possible we keep items in stock, however from time to time some items may be out of stock. We aim to deliver all orders within 28 days from ordering. We will contact you should stock be unavailable for any reason. Should any estimates we have given change we will inform you as soon as we know. By placing an order with us you agree to pay for the goods in full with your own funds or with funds you are authorised to use. You should check the goods within 48 hours of arrival and inform us within this period of any damages due to delivery.
Quality & Care
The products here shown have been designed, produced and assembled in Italy, with the help of local suppliers and hancraftsmen, using selected high-quality materials and processes.
In order to preserve them, we’d like to suggest you some simple precautions that will keep its beauty unchanged through time.
Do not clean with alcool-based detergents
or aggressive soaps or solvents.
Do not use abrasive tools.
Do not put into dishwasher.
To clean, gently swipe with a soft cloth dampened with water.
To remove dust, preferably use static and soft brushes.
Wood is a living material, that changes its appearance according to environmental weather and light. Do not leave it in places or spaces with a high humidity level. A change in colour across time is perfectly normal and shows the natural origin of the raw material. Our glass is produced and painted by hand and with no industrial automations. For this reason, small differences between specimens or asimmetries should be considered a sign of uniqueness, and not flaws. Since we really care about chromatic values, we usually use liquid paints for our products, to achieve a superior depth of colours and a wider palette. This means that the paint is a bit less hard than powder coatings, and we’d dissuade you from scratching it or using hard cleaning tools against our products where they are painted.
Although we’re sorry for any possible damage to one of our products, we decline any responsibility for damages caused by non-fulfilment of above-mentioned suggestions, or by actions in contrast with the common sense.
Delivery & Returns
All orders (unless specified otherwise) are dispatched once a week through a postal service. Delivery varies based on your location. In some cases it may take up to three or four weeks for your goods to arrive. All goods will be sent to the address you provide Pay Pal with. You will be able to see the total before paying. We cannot deliver to a PO Box address. If your goods are faulty, please email our customer service through our contacts page within 3 days of reception and we will advise you how to proceed. If possible, please describe the problem and send us some images. If you would like to return an item, please read the below information. We hope that you will be delighted with your order, however if you are unhappy with a product for a particular reason, please contact us at [serve indirizzo email customer service] and let us know why you would like to return the item.
If your return has been approved by us,
please post the items back to us at:
Via della Pila 40
Please do not send the item back until you have contacted us first. No refunds or exchanges will be made for items returned without prior communication and agreement. If your Return is approved, items must be returned in perfect and saleable condition together with the original packaging within 14 days of receipt, and we will offer you an exchange, refund or credit depending on the nature of the Return. As stated in “Quality and Care” section, Something Good uses only high-quality and selected material in manufacturing its products, so a specific care must be used when cleaning or using them. Therefore, any request of returns involving faults deriving from ignoring mentioned rules won’t be accepted. You will be responsible for returning the goods to us, we strongly advise you package the items very carefully and use insured delivery with a proof of postage certificate. We regret we cannot accept liability for goods lost or damaged in transport. Returns and exchanges will be processed as soon as possible after arrival. Items are returned at your expense, this does not affect your statutory rights. We regret that postage costs incurred with your order are direct costs and cannot be refunded except in the case of cancellations prior to dispatch. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
Something Good total liability for any claim howsoever shall not exceed the price of the goods supplied Something Good to the customer. Something Good shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Something Good by statute. Something Good cannot accept any liability for a failure to comply with instructions specifically stated on the Website. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement. When you place an order to purchase a product from Something Good, your order represents an offer to us to purchase a product which is accepted by us by way of an email order confirmation and dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract. Something Good endeavours to check the accuracy of the information on this site. However, Something Good does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us. Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed. Something Good shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.